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Air Canada chatbot error underscores AI’s enterprise liability danger
The Canadian airline has been ordered to pay for a pricing mistake by a customer-service chatbot, highlighting why companies must invest in monitoring their AI tools, analysts say.
Google turbocharges its genAI engine with Gemini 1.5
Only a week after releasing Gemini 1.0, Google has pushed out for testing its latest multimodal AI model; it offers long-context understanding through a context window that can accept more than one million context tokens.
Nvidia unveils ‘Chat with RTX,’ a personal AI chatbot for Windows
Users can add custom context for queries while the data remains local, bolstering security and privacy.
Otter.ai adds transcription archiving and recall across the enterprise
Using generative AI, Otter.ai is making it easier to learn what happened at meetings you missed.
Google throws down the gauntlet with Gemini — its multimodal genAI engine
Google has introduced the market's first native multimodal generative AI model capable of ingesting and providing content based on text, audio, images, and video.
What are LLMs, and how are they used in generative AI?
Large language models are the algorithmic basis for chatbots like OpenAI's ChatGPT and Google's Bard. The technology is tied back to billions — even trillions — of parameters that can make them both inaccurate and non-specific for...
AI-enabled PCs and genAI smartphones set to take off
As hardware manufacturers move to take advantage of new genAI apps on their devices, PCs and smartphones will become home to processing, taking over for the cloud for several key reasons, analysts say.
Q&A: How Thomson Reuters used genAI to enable a citizen developer workforce
Thomson Reuters spent years building an AI platform to cull through massive troves of data and documents for its legal, global trade and compliance clients. But when generative AI came along, the company was forced to up its game.
GenAI is moving to your smartphone, PC and car — here’s why
Generative AI tools, apps and services that use the processing power on edge devices can access data locally, return faster results, and they're more secure.
Grape expectations: How genAI reshaped a wine company’s customer service team
Wine Enthusiast, an online retailer of all things wine, used genAI to monitor tens of thousands of customer calls, gaining insights into why consumers were calling and using that data to quickly catch and fix product defects.
How to create an AI team and train your other workers
Creating a team with the right people is critical to avoiding pitfalls and achieving the efficiencies and production benefits promised by genAI tools.
Google targets retail sector with new genAI tools, hardware
Ahead of the National Retail Federation’s annual convention, Google unveiled genAI-based custom chatbots, intelligent inventory assistants, and customized edge devices.
Startup firm Patronus creates diagnostic tool to catch genAI mistakes
Patronus' SimpleSafetyTests checks outputs from AI chatbots and other LLM-based tools to detect anomalies. The goal is to evaluate whether a model is going to fail — or is already failing.
IDC expects genAI spending to double in these areas in '24
GenAI's meteoric rise will not slow anytime soon, as companies transition from early experimentation to aggressive infrastructure and trained data model building.
Q&A: How Athenahealth moved from traditional AI to genAI and ChatGPT
Athenahealth has used AI for years, but generative AI opened up new efficiencies in processing healthcare requests and records. There were challenges, too, as Heather Lane, Athenahealth’s senior architect of data science and platform...
Q&A: Sedgwick exec lays out 'the baby steps to genAI adoption'
Sedgwick, a global insurance claims administrator that receives 1.7 million documents a day, turned to generative AI to summarize multi-page claims for adjusters and to streamline operations. CDO Leah Cooper explained how Sedgwick...
Microsoft unveils Phi-2, the next of its smaller, more nimble genAI models
Microsoft's newest small language model is purported to be faster than large language models 25 times its size.
