Lucas Mearian
Senior Reporter
Senior Reporter Lucas Mearian covers AI in the enterprise, Future of Work issues, healthcare IT and FinTech.
Grape expectations: How genAI reshaped a wine company’s customer service team
Wine Enthusiast, an online retailer of all things wine, used genAI to monitor tens of thousands of customer calls, gaining insights into why consumers were calling and using that data to quickly catch and fix product defects.
GenAI set to replace these jobs, disrupt others — and worsen economic inequity
While some jobs will likely be replaced by AI, the machine-learning technology will also create new roles, help alleviate mundane tasks, and free up workers to focus on more creative work.
How to create an AI team and train your other workers
Creating a team with the right people is critical to avoiding pitfalls and achieving the efficiencies and production benefits promised by genAI tools.
Hey Gen Z, you’re looking for tech jobs in all the wrong places
Young jobs-seekers in the tech industry are finding their expectations for that first entry-level job don't always line up with how companies hire or what they need.
Startup firm Patronus creates diagnostic tool to catch genAI mistakes
Patronus' SimpleSafetyTests checks outputs from AI chatbots and other LLM-based tools to detect anomalies. The goal is to evaluate whether a model is going to fail — or is already failing.
IDC expects genAI spending to double in these areas in '24
GenAI's meteoric rise will not slow anytime soon, as companies transition from early experimentation to aggressive infrastructure and trained data model building.
Q&A: How Athenahealth moved from traditional AI to genAI and ChatGPT
Athenahealth has used AI for years, but generative AI opened up new efficiencies in processing healthcare requests and records. There were challenges, too, as Heather Lane, Athenahealth’s senior architect of data science and platform...
Q&A: Sedgwick exec lays out 'the baby steps to genAI adoption'
Sedgwick, a global insurance claims administrator that receives 1.7 million documents a day, turned to generative AI to summarize multi-page claims for adjusters and to streamline operations. CDO Leah Cooper explained how Sedgwick...
Microsoft unveils Phi-2, the next of its smaller, more nimble genAI models
Microsoft's newest small language model is purported to be faster than large language models 25 times its size.
Why billions of CHIPS Act dollars have not been distributed
The Department of Commerce said it is still in complex negotiations with chip manufacturers to ensure the federal funding is wisely spent on providing a base for new fabs and research facilities.
Google launches Gemini, a genAI model for all devices
The new large language model will be available in three sizes for different purposes, including use in data centers and on mobile devices.
Here's why half of developers will soon use AI-augmented software
One area where generative AI tools have shown real potential is assisting developers in creating software, as well as the testing platforms and documentation that go along with it, according to a new study.
The arrival of genAI could cover critical skills gaps, reshape IT job market
Facing a tech talent shortage, many corporate leaders see generative AI applications such as ChatGPT as one way to fill the gap by taking on tasks normally handled by workers.
GenAI is highly inaccurate for business use — and getting more opaque
As generative AI platforms ingest greater oceans of data and get connected to more and more corporate databases, researchers are sounding an alarm: the tools are highly inaccurate and becoming more inscrutable.
Turmoil at OpenAI raises concerns about genAI’s future, rapid advance
The unexpected firing on Friday of Sam Altman, the co-founder of ChatGPT creator OpenAI, continues to roil the tech industry.
Dell cuddles up to Hugging Face to offer genAI to customers
Dell will be using AI tool developer Hugging Face to offer its customers open-source generative AI models for business purposes.
OpenAI's ChatGPT turns one year old; what it did (and didn't do)
During the past 12 months, ChatGPT has fundamentally changed the landscape of AI. While warnings of impending doom from AI self-awareness still hang in the air, the technology has also surprised many by taking on tasks never thought...
Q&A: NY Life exec says AI will reboot hiring, training, change management
During its 178 years, New York Life has had to adapt many times; now, AI is affecting nearly every corner of the insurance business, from hiring to client services, says Alex Cook, senior vice president and head of strategic...
Q&A: ServiceNow CIO sees an 'iPhone moment' for genAI
Chris Bedi has been involved in a full-court press to take advantage of the productivity, efficiency, and efficacy capabilities of artificial intelligence for years. But when ChatGPT launched a year ago, everything changed.